FAQ / T&Cs
Workshops
Cancellations/refunds:
You can cancel a booked class up to 3 days before the date. Cancellations after this are not refundable.
Venue Accessibility
Workshops are currently hosted at The ‘Dale Studio. The venue is accessible with elevator access and no steps into the building, and is a short distance from Redfern and Central stations.
New models
I’m always on the lookout to expand the character repertoire of my fantasy life drawing series. This is a paid opportunity!
If you have an awesome fantasy-inspired original costume, love getting into character, and can hold a pose, please fill out the form here to register your interest.
Basic Product Info
Original artworks come unframed, but are glazed with a gloss varnish that makes them suitable for framing with or without glass. The varnish also makes them light-fast and should retain their quality and pigment for many years.
Do let me know if you want framing at an additional cost! I can offer customised options.
All items are packed in materials with care for sustainability. I reuse a lot of cardboard for backing boards (so there may be some traces of their former lives), and these as well as the packing envelopes are 100% recyclable.
Refund / Exchange Policy
For all products and especially original artworks, all sales are final. That said, if products arrive significantly damaged or there is a mistake in your order, please send me an email with your name and order number and I will work with you to sort it out!
Shipping & Handling
How long will it take to process and post my order?
Please allow 1~3 business days for processing. Domestic postage generally takes about 1~2 weeks, international shipping from Australia is notoriously a bit crazy and can take anywhere from 2~6 weeks. I will notify you if there are any significant delays with your order from my end.
Tracking
For printed goods, there will be an option to add tracking at checkout. Otherwise these are sent as standard mail without tracking information.
Larger orders or original artworks will have tracking included in the postage. You will receive the tracking number with your postage confirmation email.
What countries do you post to?
I will post anywhere that AusPost allows! Check here to see if your country is excluded. Any import/customs/taxes are the buyer’s responsibility.
Postage is free Australia-wide, add $10AUD for international shipping.
Commission Info
I take a 50% deposit to secure the commission, with the remainder invoiced on completion.
Delivery of the final product will take place once final payment has been received. I reserve the right to reject a commission at any stage of its progress.
If payment has already been made, I may offer a full or partial refund depending on the situation. In any case, I will work with you to ensure the best outcome!